Support Engineer

Kinsta is a premium managed WordPress hosting provider designed for all types of businesses, small or large. We're the first to be exclusively powered by Google Cloud Platform while utilizing an isolated container system. We believe that constant availability and an outstanding user experience are a must. That's why we always utilize the latest software and most advanced technology to power our infrastructure.

Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.

As our new Support Engineer, you'll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to our customers through our live chat system. You'll help customers troubleshoot issues, answer technical questions, and ensure they have the best possible experience with our hosting platform.

What You'll Do:

• Provide exceptional technical support to customers via live chat.
• Troubleshoot and resolve customer issues related to WordPress, hosting, and our platform.
• Help customers optimize their sites for performance and security.
• Escalate complex issues to senior team members when necessary.
• Document solutions and contribute to our knowledge base.
• Stay up-to-date with WordPress, hosting technologies, and our platform features.
• Collaborate with other teams to improve our product and support processes.
• Maintain high customer satisfaction scores and response times.

What You Bring To The Role:

• Strong technical knowledge of WordPress, PHP, MySQL, and web hosting.
• Experience providing technical support in a customer-facing role.
• Excellent written communication skills in English.
• Ability to explain complex technical concepts clearly and concisely.
• Strong problem-solving skills and attention to detail.
• Patience and empathy when working with customers.
• Ability to work independently in a remote environment.
• Comfortable working with live chat systems and support tools.

Bonus if you have:

• Experience with managed WordPress hosting.
• Knowledge of Google Cloud Platform.
• Experience with debugging tools and techniques.
• Familiarity with common WordPress plugins and themes.
• Experience with performance optimization and caching.
• Knowledge of security best practices for WordPress.

Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran's status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.