Type
Full-time
Role
Technical Support Engineers are the first line of defense for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.
Responsibilities
- Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.
- Debug, reproduce, and troubleshoot software bugs and usability problems.
- Design and build internal tools and automations to scale support operations.
- Represent Anysphere in technical conversations with enterprise users and developers.
- Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.
- Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
Requirements
- Experience in technical support, software engineering, or a related technical role.
- Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
- Strong debugging skills and a passion for digging deep into technical problems.
- Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences.
- Self-starter with curiosity, creativity, and a bias for action.
About
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.
We're a group of engineers and scientists who've built beloved products, created large OSS projects, started at-scale businesses, won olympiad medals, and published significant research (e.g. tmm1, ian, luke, phil, federico, aman, sualeh).
Our organization is very flat, and our team is small and talent dense. We particularly like people who are truthseeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
We're in-person with cozy offices in North Beach, San Francisco and Manhattan, New York, replete with well-stocked libraries. Our investors include Andreessen Horowitz, OpenAI, Jeff Dean, John Schulman, and the founders of Stripe and Github.
Applying
If there appears to be a fit, we'll reach to schedule 2-3 short technicals. After, we'll schedule an onsite in our office, where you'll work on a small project, discuss ideas, and meet the team.